Effective Date: March 3, 2025
At Rajesh Book Store, customer satisfaction is our priority. We accept returns and process refunds under specific conditions. Please review this Refund & Return Policy carefully before making a request.
1. Eligibility for Returns & Refunds
Returns and refunds are accepted under the following conditions:
Eligible for Return & Refund:
- Damaged Products: If the product received has physical damage, torn pages, misprints, or binding defects.
- Incorrect Products: If the product received is not as ordered (e.g., wrong title, edition, or item).
- Return Request Period: The return request must be made within 7 days of delivery.
- Product Condition: The item must be returned in its original condition and packaging, with all tags and labels intact.
Not Eligible for Return & Refund:
- Change of Mind: Returns due to a change of mind or incorrect order placement by the customer are not accepted.
- Used or Damaged Items: Books that have been used, written in, or damaged after delivery are not eligible.
- Return Window Exceeded: Orders that exceed the 7-day return window are not eligible.
2. Return Process
To initiate a return:
- Contact Us: Reach out within 7 days of delivery via email at care@rajeshbookstore.com or phone at 8448260308 with your order details and photos of the product (if applicable).
- Inspection: Once the returned item is received, it will be inspected to verify eligibility.
- Approval/Rejection: If the product meets the return criteria, the refund will be processed. If not, the return request will be rejected.
3. Refund Process
- Method: Refunds will be credited to the original payment method used during the purchase.
- Processing Time: The refund process may take 7–10 business days after approval.
- Shipping Charges: Shipping charges are non-refundable unless the return is due to an error on our part.
4. Exchange Policy
- Damaged or Incorrect Products: If you receive a damaged or incorrect product, you may request an exchange within 48 hours of delivery.
- Proof Required: Please share an unboxing video, along with clear photos and a video showing the issue when you receive the parcel.
- Processing Time: Once approved, the exchange process may take 1–5 business days.
5. Shipping Costs for Returns
- For Damaged or Incorrect Products: Rajesh Book Store will cover the return shipping costs.
- Customer-Initiated Returns: Returns for any other reason are not accepted.
6. Order Cancellation Policy
- Before Shipment: Orders can be canceled before they are shipped.
- After Shipment: Once an order is shipped, it cannot be canceled.
- Refund for Canceled Orders: If approved, the refund will be processed within 7 business days.
7. How to Request a Return, Refund, or Exchange
To initiate a return or exchange, contact us with the following details:
- Email: care@rajeshbookstore.com
- Phone: 8448260308
Provide:
- Order Number
- Reason for Return/Exchange
- Photos of the damaged or incorrect product
8. Important Notes
- Returns are strictly limited to damaged or incorrect products. No returns will be accepted for any other reason.
- We reserve the right to refuse returns or refunds if the product does not meet our eligibility criteria.
- This Refund & Return Policy is effective as of March 3, 2025, and is subject to updates. Please review periodically.
Contact Information
- Address: Street Number 6, near Mohalla Clinic, Mukherjee Nagar, Wazirabad, Delhi, 110084
- Phone: 8448260308
- Email: care@rajeshbookstore.com
Thank you for shopping with Rajesh Book Store!